Our Spa Policies

Check in:
Please arrive 10 minutes prior to your appointment time. Arriving late will limit the time allocated for your treatment, and reduce the effectiveness of it. Your treatment will end on schedule; we regret that we cannot extend the treatment time into our next guest’s appointment.

Confirmation Policy:
A spa coordinator will reconfirm with you the day before your scheduled appointment.

Cancellation policy:
Because your spa appointments are reserved specifically for you, we request a 24 hour notice for any cancellations This will avoid being charged for your appointment, we would like to provide the highest service in a timely manner and last minute cancellations adversely affect the therapists schedules.

Gratuities:
Gratuities are not included in our prices, In appreciation to the Staff for outstanding services, gratuities may be given at your discretion. The industry standard ranges from 15% to 20% of the service fee. Tips may be given in cash, check, or by credit card at the front desk at check out.

Reservations
Services are available by appointment on a daily basis. We recommend calling in advance to ensure availability. Walk-ins are welcome.
Please inform us if you are pregnant or require special assistance.
Please notify us if you are taking acutane, antibiotics and/ or suffer from high blood pressure and/or allergies at the time of your visit. 
Please remember to pre- book your next appointment before leaving the spa to enable front desk staff to accommodate your wishes.

Spa Etiquette
Please refrain from smoking inside the spa. Smoking is not allowed anywhere within our building.  Additionally, in order to maintain our atmosphere of tranquility and escape, we request that guests speak softly while in the spa.

Cell Phones
As a courtesy to other guests, and to maintain an atmosphere of relaxation, we ask that all cell phones be turned off or put in silent mode while you are in our facility.

Age Requirements
Guests must be at least 10 years of age to be permitted in the spa. Guests under 18 require written parental consent

Return Policy
Unused products in their original packaging and with a valid receipt may be returned within 30 days for a full refund.

Valuables
Many treatments require the removal of jewelry. May we suggest that you leave valuables at home as we cannot be responsible for lost items.

Returned Check Policy:
There is a $25 returned check fee for all returned checks.